Shipping Policy – Effective Date: January 7, 2025

At NeonBina, we are committed to delivering your luxury beauty products in a timely and efficient manner. This Shipping Policy outlines the procedures, costs, and delivery timeframes for orders placed on our website, neonbina.com. By placing an order, you agree to the terms and conditions of this policy.

1. Shipping Methods and Fees

We offer several shipping options to suit your needs, including standard, expedited, and overnight services. Shipping fees are calculated based on the shipping method you choose and the delivery address provided during checkout.

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Overnight Shipping: Estimated delivery by the next business day (available for orders placed before 12 PM EST).

Shipping fees are added to the total order amount at checkout and are determined by the shipping method selected.

2. Shipping Locations

We currently ship to the United States and select international locations. If your country is not listed during checkout, please contact us at info@neonbina.com for more information about international shipping availability.

  • Domestic Orders: Shipping is available across all 50 states within the U.S.
  • International Orders: We offer international shipping to select countries. Additional customs fees and taxes may apply depending on the destination.

3. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days from the time of purchase. Please note that processing times may be slightly longer during peak seasons or promotional periods.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This confirms that we have received your order, but does not yet mean it has been shipped.
  • Shipping Notification: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the delivery status of your package.

4. Shipping Timeframes

  • Domestic Shipping: For U.S. orders, delivery times may vary based on the selected shipping method and your location. Typical delivery times for standard shipping range from 5-7 business days.
  • International Shipping: International orders may take longer to process and deliver due to customs and international shipping protocols. Delivery typically takes 7-14 business days, depending on the destination country.

Please note that delivery times are estimates and not guaranteed, as shipping carriers may experience delays due to factors beyond our control, such as weather or holidays.

5. Shipping Delays

We strive to process and ship your order as quickly as possible, but delays may occur due to the following reasons:

  • High demand or peak seasons
  • Weather-related disruptions
  • Shipping carrier delays
  • Incorrect or incomplete shipping information provided by the customer

If your order is delayed, we will notify you as soon as possible and work to resolve the issue. Unfortunately, we are not responsible for any delays caused by shipping carriers once the package has been shipped.

6. Address Accuracy

  • Shipping Information: It is important to provide accurate and complete shipping information during checkout. We are not responsible for delays, additional shipping charges, or non-delivery if the address you provide is incorrect or incomplete.
  • Address Changes: If you notice an error in your shipping address after placing an order, please contact us immediately at info@neonbina.com. We will make every effort to update the address before your order is processed and shipped. Once the order has been shipped, we are unable to make changes to the address.

7. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the shipping carrier’s website.

8. Lost or Damaged Packages

  • Lost Packages: In the event that your package is lost in transit, please contact the shipping carrier first for assistance. If the carrier cannot resolve the issue, please reach out to us at info@neonbina.com, and we will work with you to investigate the situation.
  • Damaged Packages: If your order arrives damaged, please contact us immediately at info@neonbina.com with photos of the damaged items and packaging. We will assist you in processing a replacement or refund, depending on the circumstances.

9. Returns and Exchanges

  • Returns: Please refer to our Refund and Returns Policy for detailed information about returning products. Products must be returned in their original condition within 30 days of delivery.
  • Exchanges: If you wish to exchange an item, please contact us at info@neonbina.com. We will guide you through the exchange process and assist with product availability.

10. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrect items. In such cases, we will provide a prepaid return label.

11. Customer Support

If you have any questions regarding shipping, delivery, or need assistance with your order, please contact our customer support team:

This Shipping Policy is effective as of January 7, 2025. By placing an order with NeonBina, you agree to the terms and conditions outlined in this policy. We reserve the right to update this policy at any time, and any changes will be reflected here with an updated Effective Date.