Sales Policy – Effective Date: January 7, 2025

At NeonBina, we are dedicated to providing our customers with the highest quality luxury beauty products, excellent service, and a seamless shopping experience. This Sales Policy outlines the terms and conditions governing the sale of our products, payment procedures, and other important information. By placing an order on neonbina.com, you agree to the terms of this policy.

1. Product Availability

  • Product Listing: All products listed on NeonBina are subject to availability. While we make every effort to keep our website updated, some items may become unavailable due to high demand or supply chain issues.
  • Out-of-Stock Items: In the event that a product you ordered is out of stock, we will notify you by email and offer options for either a refund or the possibility of backordering the item.

2. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email containing details of your purchase, including product(s) ordered, pricing, and estimated delivery time.
  • Processing Time: Orders are typically processed within 1-2 business days. However, processing times may vary depending on product availability and order volume.
  • Order Modifications: Once an order has been placed, we are unable to modify or cancel it unless it has not yet been processed or shipped. Please contact us immediately if you need to make changes.

3. Payment Terms

  • Accepted Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, and other secure payment options available at checkout.
  • Payment Authorization: By submitting your payment information, you authorize us to charge the total amount of your order, including any applicable taxes and shipping fees, to your selected payment method.
  • Order Declines: If your payment is declined for any reason, we will notify you and request an alternative payment method. We are not responsible for any fees or charges your bank or card issuer may charge in case of a declined payment.

4. Pricing

  • Prices: All prices listed on the website are in USD (United States Dollars). We reserve the right to change prices at any time without prior notice. However, changes to pricing will only apply to new orders placed after the update has been published.
  • Sales Tax: Sales tax is applied to orders based on your shipping address and the applicable local tax laws. The calculated tax amount will be added to your order total during checkout.
  • Discounts: If you use a discount code or participate in a promotion, the discount will be applied to the total price of your order, excluding shipping fees and taxes, unless otherwise specified.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods, including standard, expedited, and overnight options. Shipping costs are calculated based on the shipping method and delivery address, and will be displayed during checkout.
  • Shipping Time: Delivery times depend on the shipping method chosen and your location. Estimated delivery times will be provided during checkout.
  • Order Tracking: Once your order has shipped, you will receive a tracking number to track the progress of your delivery.

6. Order Cancellations and Modifications

  • Cancellations: Orders can only be canceled before they are processed and shipped. If you wish to cancel an order, please contact us immediately. Once an order has been shipped, we are unable to cancel it.
  • Modifications: If you need to modify your order (such as changing the shipping address or items), please contact us immediately. We will make every effort to accommodate your request if the order has not yet been processed.

7. Returns and Refunds

  • Return Policy: Please refer to our Refund and Returns Policy for detailed information on how to return products, including eligibility criteria, timeframes, and the process for returning items.
  • Refunds: Refunds for returned items will be issued to the original payment method used for the purchase, and the amount refunded will exclude shipping fees unless the return is due to an error or defective product.

8. Promotional Offers and Discounts

  • Promotions: We may offer promotions and discounts from time to time. These promotions will be clearly communicated on our website, and specific terms and conditions will apply.
  • Limitations: Promotions and discount codes cannot be combined with other offers unless specified. Each promotion is valid for a limited time and may have specific terms that must be adhered to in order to qualify for the discount.

9. Customer Support

We are here to help! If you have any questions about your order, payment, shipping, or any other concerns, please contact our customer support team:

10. Changes to Sales Policy

We may update or revise this Sales Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our sales terms.

This Sales Policy is effective as of January 7, 2025. By placing an order with NeonBina, you agree to the terms and conditions outlined in this policy.