Payment Policy – Effective Date: January 7, 2025

At NeonBina, we are committed to providing our customers with a seamless and secure shopping experience. This Payment Policy outlines the terms and conditions for processing payments for products purchased on neonbina.com. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept a variety of secure payment options to ensure that your transaction is convenient and safe. The payment methods available on our website include:

  • Major Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: We accept debit cards with the same payment processing networks as credit cards (e.g., Visa, MasterCard).
  • PayPal: Secure online payment system that allows you to pay with your PayPal account or linked bank accounts and cards.
  • Other Payment Methods: We may offer other secure payment methods based on your region or promotional events. All accepted methods will be listed at checkout.

2. Payment Authorization

By placing an order on NeonBina, you authorize us to charge your selected payment method for the full amount of your order, including the product price, applicable taxes, and shipping fees. We use secure payment gateways to process all transactions, ensuring the privacy and protection of your payment details.

3. Payment Processing

  • Order Confirmation: After submitting your order, you will receive an email confirmation containing the details of your purchase. This confirmation is not an acceptance of the order but merely a notification that we have received it.
  • Authorization: Your payment is authorized when the transaction is processed. Once authorized, the amount will be held on your payment method until your order is shipped.
  • Payment Verification: To ensure the security of our customers, we may perform additional checks to verify payment information. This can include address verification and fraud prevention measures.
  • Transaction Declines: If your payment is declined by your bank or payment processor, we will notify you, and you will need to provide an alternative payment method to complete your order. We are not responsible for any charges or fees your bank or payment processor may impose due to a declined payment.

4. Pricing and Billing

  • Currency: All prices displayed on the NeonBina website are in USD (United States Dollars). You will be billed in USD, and your payment processor will handle any currency conversion if applicable.
  • Taxes: Sales tax will be applied to your order based on your delivery address and local tax laws. The applicable tax amount will be calculated at checkout.
  • Shipping Fees: Shipping fees are separate from product prices and will be calculated based on the shipping method you select and the delivery address. Shipping costs will be displayed during checkout before you confirm your purchase.

5. Promotional Discounts and Coupons

  • Discount Codes: If you have a valid promotional code or coupon, you can enter it during checkout to apply the discount to your order total. Discount codes may apply to product prices only, excluding taxes and shipping fees unless otherwise specified.
  • Limitations: Only one discount code can be used per order, unless otherwise specified. Promotional codes cannot be combined with other offers or discounts unless explicitly stated.
  • Expiration: All promotional offers and discount codes are subject to an expiration date. Once the promotion period ends, the discount will no longer be applicable.

6. Payment Security

  • Encryption: We use industry-standard encryption technologies (SSL certificates) to protect your payment details and personal information during transmission.
  • Third-Party Payment Processors: Payments on NeonBina are processed through trusted third-party payment processors. We do not store sensitive payment information such as credit card numbers, ensuring that your payment details are secure and protected.
  • Fraud Prevention: To ensure the safety of our customers and prevent fraudulent transactions, we may perform verification checks on your payment information. In the event of suspicious activity, we may contact you for further verification.

7. Order Changes and Cancellations

  • Order Modifications: Once an order is placed, we are unable to modify or change it unless it has not yet been processed. Please double-check your order details before completing the checkout process.
  • Cancellations: Orders can only be canceled if they have not yet been processed or shipped. If you wish to cancel an order, please contact us immediately at info@neonbina.com. Once an order has been shipped, it cannot be canceled.

8. Refunds and Returns

  • Refund Process: If you are eligible for a refund (as per our Refund and Returns Policy), the refund will be processed to the original payment method used for the purchase. Refunds will be issued within 7-10 business days after the returned product has been received and inspected.
  • Partial Refunds: If your returned item is damaged, used, or missing parts, we reserve the right to issue a partial refund based on the condition of the product.

9. Payment Disputes

If you dispute a charge on your account, please contact us as soon as possible. We will investigate the issue and work with you to resolve any discrepancies. If you have any concerns regarding your payment or charges, please email us at info@neonbina.com or call (215) 782-3359.

10. Customer Support

If you have any questions regarding our payment process or need assistance, please contact our customer support team:

This Payment Policy is effective as of January 7, 2025. By placing an order with NeonBina, you agree to the terms and conditions outlined in this policy. We reserve the right to update this policy from time to time.