Refund and Returns Policy – Effective Date: January 7, 2025

At NeonBina, we strive to provide our customers with the highest quality luxury beauty products. However, if you’re not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure a hassle-free shopping experience.

By placing an order on neonbina.com, you agree to the terms outlined in this policy.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in the same condition as when you received it.
  • The item must be in its original packaging, including any seals or protective wraps.
  • Returns must be requested within 30 days of the delivery date.

If your item is damaged, defective, or the wrong product was delivered, please contact our customer service team immediately at info@neonbina.com.

2. Non-Returnable Items

Due to the nature of our products, certain items are not eligible for return, including:

  • Opened or used cosmetics and skincare products for hygiene and safety reasons.
  • Gift cards and discounted items marked as final sale.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@neonbina.com with your order number and reason for return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item. Please ensure the RA number is clearly marked on the return package.
  3. Ship Your Return: Return the product to the address we provide. Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
  4. Inspection: Once we receive your returned item, it will be inspected. We reserve the right to reject returns that do not meet the eligibility criteria mentioned above.

4. Refunds

  • Processing Time: Once your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
  • Refund Amount: The refund will include the product price only. Shipping fees are non-refundable, except in cases where the item is defective or incorrect.
  • Partial Refunds: If the returned item is damaged, used, or missing parts, we reserve the right to issue a partial refund.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original product and place a new order for the desired item. The new order will be subject to our standard shipping and processing times.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange for a return or replacement at no additional cost to you. In such cases, please provide photos of the damage or defect, along with your order number, to help us resolve the issue promptly.

7. Shipping Costs for Returns

  • Return Shipping: Unless the return is due to a defect or error on our part, the customer is responsible for the return shipping costs.
  • Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable unless the return is due to an error or defective product.

8. Cancellations

Orders can only be canceled before they are processed and shipped. Once an order has been shipped, we are unable to cancel it. If you wish to cancel an order, please contact our customer service team as soon as possible at info@neonbina.com.

9. Customer Support

If you have any questions or need assistance with the return process, please contact our customer support team:

This Refund and Returns Policy is effective as of January 7, 2025. By purchasing from NeonBina, you agree to the terms outlined in this policy.